Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Introduction
At BeamSpark, we understand that your privacy is fundamental to building trust in our digital administration services. This privacy policy explains how we collect, use, protect, and share your personal information when you interact with our educational platform and services.
We operate in compliance with Taiwan's Personal Data Protection Act (PDPA) and international privacy standards. This policy applies to all users of our platform, whether you're browsing our content, participating in our learning programs, or using our digital administration tools.
Quick Summary
We collect only the information necessary to provide our services, never sell your data to third parties, and give you control over how your information is used. You can request access, correction, or deletion of your data at any time.
Information We Collect
Information You Provide Directly
When you register for our learning programs or contact us, we collect information you voluntarily provide:
- Name and contact details (email address, phone number)
- Professional background and educational experience
- Learning goals and program preferences
- Payment information for course enrollment
- Communication preferences and feedback
Information Collected Automatically
Our platform automatically collects certain technical information to improve your experience:
- Device information (browser type, operating system)
- Usage patterns (pages visited, time spent on platform)
- IP address and general location information
- Learning progress and completion data
- Technical performance metrics
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and communication | Duration of relationship + 3 years |
| Learning Progress | Educational support and certification | 7 years for certification records |
| Technical Data | Platform optimization and security | 2 years from collection |
| Communication Records | Support and service improvement | 5 years from last interaction |
How We Use Your Information
We use your personal information for specific, legitimate purposes that directly relate to our educational services:
Educational Service Delivery
Your information helps us customize your learning experience, track progress, provide appropriate support, and issue certifications upon program completion. We analyze learning patterns to identify areas where students typically need additional help.
Communication and Support
We use your contact information to send course updates, respond to inquiries, provide technical support, and share relevant educational opportunities. You can opt out of promotional communications while still receiving essential service-related messages.
Platform Improvement
Anonymous usage data helps us understand how students interact with our platform, identify technical issues, and develop new features that enhance the learning experience. This analysis never includes personally identifiable information.
Account Creation
Initial data collection for service setup and user verification
Active Learning Period
Ongoing collection of progress data and platform interactions
Program Completion
Final assessment data and certification record creation
Post-Program
Alumni communications and long-term certification maintenance
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. We never sell personal data to third parties or use it for purposes unrelated to our educational mission.
Service Providers
We work with carefully vetted service providers who help us deliver our educational platform. These include cloud hosting services, payment processors, and educational technology partners. All service providers sign data protection agreements and can only use your information for specified purposes.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or government regulations. In such cases, we limit disclosure to the minimum necessary and notify affected users unless legally prohibited.
Business Transitions
In the event of a merger, acquisition, or sale of business assets, user information may be transferred. We would notify users of any such change and ensure the new entity honors existing privacy commitments.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and our commitment to privacy, you have several important rights regarding your personal information:
Access Right
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correction Right
Update or correct any inaccurate personal information in your account or our records at any time.
Deletion Right
Request deletion of your personal information, subject to legal retention requirements for educational records.
Portability Right
Receive your data in a structured format that can be transferred to another service provider.
Restriction Right
Limit how we process your information while maintaining your account and essential services.
Objection Right
Object to processing based on legitimate interests, particularly for marketing communications.
How to Exercise Your Rights
Contact our privacy team at info@beamspark.dev with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our platform uses industry-standard encryption for data transmission and storage. We maintain secure servers with regular security updates, intrusion detection systems, and automated backup procedures. Access to personal information is restricted to authorized personnel who need it for their job responsibilities.
Administrative Controls
All team members receive privacy training and sign confidentiality agreements. We conduct regular security audits, maintain incident response procedures, and limit data access based on role requirements. Our development practices include security reviews and vulnerability testing.
Physical Security
Our data centers employ physical security measures including access controls, surveillance systems, and environmental protections. We work only with hosting providers who meet international security standards.
International Data Transfers
As a Taiwan-based company, we primarily store and process data within Taiwan. However, some of our service providers may process data in other jurisdictions with adequate privacy protections.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions. We maintain oversight of all international processing activities and can provide details about specific transfers upon request.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used.
Essential Cookies
These cookies are necessary for basic platform functionality, including user authentication, security features, and session management. You cannot opt out of essential cookies while using our services.
Performance Cookies
We use analytics cookies to understand how users interact with our platform, identify popular content, and troubleshoot technical issues. This information is aggregated and anonymous.
Preference Cookies
These cookies remember your settings and preferences to provide a more personalized experience during future visits.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
Children's Privacy
Our educational services are designed for adult learners aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have inadvertently collected information from someone under 18, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify users through email and platform notifications at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Effective Date" at the top of this policy indicates when it was last updated.
Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you may close your account before they take effect.
Contact Information
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us through any of these methods:
Our privacy team typically responds to inquiries within 48 hours during business days. For urgent privacy concerns, please call our main number and ask to speak with our privacy officer.